Privacy Policy

Last Updated: July 2024

At PlugHQ, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

1.1 Information You Provide

When you create an account, purchase products, or sell on PlugHQ, we collect the following information:

• Account Information: Full name, email address, phone number, and username.
• Payment Data: We do not store your payment card details. All payments are processed through Paystack, and we only receive transaction confirmations.
• Profile Information: Any information you add to your profile, such as a bio or profile picture.
• Communication Data: When you contact us via email or the contact form, we may store your messages.

1.2 Information Automatically Collected

When you use our site, we may automatically collect certain data:

• Device and Usage Data: Browser type, operating system, IP address, device ID, and interaction with the platform (pages visited, clicks, time spent).
• Cookies: We use cookies to enhance user experience, remember preferences, and track sessions. You can control cookie settings in your browser.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process transactions and deliver digital products.
• Communicate with you regarding orders, support, and platform updates.
• Improve and personalise your experience on the platform.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell or rent your personal information. We may share it in the following situations:

• With Sellers (if you are a buyer): When you purchase a product, the seller receives your username and email address to deliver the product or contact you if needed.
• With Buyers (if you are a seller): The buyer sees your store name and profile as part of the transaction.
• Third‑Party Service Providers: We may share data with trusted partners such as Paystack for payments, Supabase for database hosting, and Resend for email delivery.
• Legal Requirements: If required by law, we may disclose information to comply with legal processes.

4. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access and Correct: View and update your personal information from your dashboard.
• Delete Account: Request account deletion (subject to any legal retention requirements). Contact support for assistance.
• Opt‑Out: You can unsubscribe from marketing emails at any time.
• Cookie Preferences: Adjust your browser settings to refuse cookies.

6. Data Retention

We retain your personal information as long as your account is active or as needed to provide you with services. We may also retain certain data for legal compliance, fraud prevention, or dispute resolution.

7. Children’s Privacy

PlugHQ is not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

8. Third‑Party Links

Our platform may contain links to third‑party websites (e.g., Paystack, resend.com). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page. If significant changes are made, we will notify you via email or a notice on the platform.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@plughq.site

Address: Lagos, Nigeria