Frequently Asked Questions

PlugHQ is a digital products marketplace where users can buy and sell premium digital accounts, subscriptions, license keys, and more. Our platform uses a token-based system for secure transactions with instant delivery.

Click the "Login" button in the top navigation bar, then select "Sign Up" on the login page. Fill in your details, verify your email, and you're ready to start buying or selling.

Creating an account and browsing products is completely free. There is a small registration fee for sellers, and a 5% commission is applied to each sale. Buyers only pay for the tokens they purchase.

Yes. We use industry-standard security measures including encrypted connections (HTTPS), secure authentication, and payment processing through Paystack. All transactions are protected, and we have a dedicated support team to handle disputes.

TKS (PlugHQ Tokens) are the virtual currency used on our platform. You buy tokens with Naira via Paystack, and use them to purchase products. The current exchange rate is displayed on your wallet page.

Log in to your account, go to the Wallet page, and click "Buy Tokens". Select an amount, choose your payment method, and complete the payment via Paystack. Tokens are credited to your account instantly.

We accept payments via Paystack, which supports card payments, bank transfers, USSD, and other popular payment methods in Nigeria.

Token purchases are final and non-refundable unless there is a technical issue with the payment. If you experience any problems, please contact our support team for assistance.

Browse products, click on the one you want, and press the "Buy Now" button. If you have enough tokens, the purchase is completed instantly. You will receive access to the product immediately for instant delivery items.

Instant delivery means the product details (account credentials, license keys, etc.) are delivered to you immediately after purchase. No waiting for the seller to approve or send the product manually.

If you haven't received your product within the specified delivery time, please contact our support team. We will investigate the issue and either help you get the product or issue a refund if necessary.

Yes! After purchasing a product, you can leave a review and rating on the product page. This helps other buyers make informed decisions and rewards good sellers.

Log in to your account and go to your dashboard. Click on the "Become a Seller" button, pay the registration fee (if applicable), and you can start listing products immediately.

There is a one-time registration fee to become a seller (currently displayed on the dashboard). After that, a 5% commission is deducted from each sale. You keep the remaining 95%.

You can sell digital products such as accounts, subscriptions, license keys, software, and other digital goods. Prohibited products include stolen accounts, malware, and items that infringe intellectual property rights.

For instant delivery products, you provide the credentials when creating the listing and we deliver them automatically. For manual delivery, you receive a notification when someone buys and you deliver the product manually through the platform.

Go to your dashboard, click on "Wallet", then select "Withdraw". Enter the amount you want to withdraw and provide your bank details. Withdrawal requests are processed within 24-48 hours.

The minimum withdrawal amount is displayed on the wallet page. The exact amount may vary and is subject to change based on our withdrawal policy.

Withdrawals are typically processed within 24-48 hours. Bank processing times may vary depending on your bank.

PlugHQ does not charge withdrawal fees. However, your bank may charge transfer fees that are outside our control.

If you encounter any issues, first try contacting the seller directly. If the issue isn't resolved, you can open a dispute with our support team. We'll investigate and make a fair decision.

Refund requests are handled on a case-by-case basis. To request a refund, contact our support team with your order number and the reason for the refund request. We'll review and respond promptly.

Refunds are generally only provided if the product is not as described or not delivered. We do not offer refunds for change of mind.

Virtual numbers are temporary phone numbers that you can rent to receive SMS verification codes. They're useful for registering accounts, verifying identity, or any service that requires a phone number.

Go to your dashboard, click on the "More" button, and select "Virtual Numbers". Choose a country and service, pay the displayed price in TKS, and you'll receive a temporary number.

Virtual numbers are rented for a specific period (usually 15-30 minutes). You can cancel the rental early or let it expire. Check the terms when renting a number.

On the login page, click the "Forgot Password" link. Enter your email address, and we'll send you a link to reset your password.

To delete your account, please contact our support team. They will verify your identity and process the account deletion within 48 hours.

You can update your email address from your dashboard settings. Go to "Profile Settings" and change your email. You'll need to verify the new email address.